Support
ICx Analytical Instruments is committed to your success. ICx Analytical Instruments support services are designed to provide our clients with prompt, efficient, customer service. Our goal is to increase your lab productivity by providing you with the proper support and information you need in order to maintain exceptional performance of your GC/MS and DSMS equipment wherever the application takes you.
Need help? Our customer support group is here to help you:
Hours: 8:00 am - 5:00 pm Eastern Daylight Time, Monday-Friday
Telephone: 1-765-775-1701, ext. 3
Toll Free: 1-888-775-1701
E-mail: Griffin400@icxt.com, Griffin450@icxt.com, chemsense@icxt.com or XSorber@icxt.com